We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support Services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or Product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications | Customer Service

As 2023 begins, many of us are looking ahead with anticipation as inflation and changes in policy take effect. One question that’s on a lot of people’s minds is whether or not social security benefits will go up in 2023. We at Marken Law do our best to provide information and guidance to our SSI clients and our community. Read below to learn more about if social security benefits will increase this year. 

Social Security Benefits Will Increase by 8.7% in 2023

Good news for those who receive Social Security benefits – the Social Security Administration (SSA) has announced that COLA will increase by 8.7% in 2023. A COLA is a small increase typically tied to the Consumer Price Index or an equivalent measure that allows for social security benefits to mirror inflation rates and ensure that beneficiaries don’t experience a decrease in purchasing power over time. If you are one of the millions of Americans relying on social security benefits in 2023, this COLA increase could result in a welcome boost to your finances. As SSI attorneys dedicated to helping our clients maximize their social security benefits, we want to ensure you stay informed about any changes in COLA that impact your payments.

What is COLA?

It’s important to stay informed about how your Social Security Income (SSI) benefits will be impacted by inflation. COLA, or Cost of Living Adjustment, is the standard calculation used to determine the SSI recipient’s income in relation to inflation. This COLA is based on the Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W). It measures the average price increase over time, so it can help predict if and when you may see your benefits increase. It’s a good idea to know that COLA is based on this index, as well as other factors like economic conditions. As you research whether SSI benefits are going up in 2023, understanding COLA and its impact on your income can make all the difference.

The First COLA Increase since 2021 (5.9%)

2023 is an exciting year for social security beneficiaries as this is the first cost-of-living adjustment (COLA) since 2021. With rising inflation and varying income, social security helps keep up with the changing costs of life for those who count on it. 2023 will mark an increase in benefits for these individuals, although the exact amount and details have yet to be determined. It’s important to stay informed to ensure your social security is running effectively. Social Security Benefits SSI attorneys are here to provide expert guidance to help you understand exactly where you stand regarding your eligibility and what options are available., as well as to guide you through any SSI-related situations.

How Much Could the Social Security Check Increase?

For SSI recipients, the news that benefits are set to increase by 8.7% in 2023 is a welcome relief. This increase is part of an effort to keep up with the rising cost of living, and for most people, it translates to about $140 to $1827 more per month which can be used to help cover necessary expenses. While this amount may vary depending on individual circumstances, it is a step in the right direction toward economic security for SSI recipients. As SSI attorneys specializing in social security issues, we strive to stay up-to-date on all changes so that our clients can have access to current, accurate information.

Here at Marken Law Group, we have a comprehensive understanding of social security benefits. We have represented hundreds of claimants in Washington, Idaho, Montana, Oregon, and California to obtain what is rightfully theirs. We focus on your individual needs and bring our extensive experience to help guide you through. Partner with an experienced ally that is by your side from start to finish and have a qualified social security lawyer to help you stay in the know regarding your SSI benefits.

Stay in the SSI know by visiting Social Security Benefits!

When accidents strike and injuries occur, the aftermath can be overwhelming. Medical bills, lost wages, and the emotional toll can make recovery daunting. If you or a loved one has been injured due to someone else’s negligence, securing a dedicated San Diego personal injury lawyer is crucial. Conger Law Injury Attorneys stands out as a premier choice for individuals seeking justice and compensation in Southern California. We understand the physical, emotional, and financial strain that personal injuries impose on victims and their families. Our firm is committed to advocating for the rights of our clients, ensuring they receive the compensation and justice they deserve. 

Here’s why we are the go-to personal injury lawyers in San Diego:

1. Comprehensive Legal Expertise

Our team specializes in a wide range of personal injury cases, including:

• Automobile Accidents: Whether you’re dealing with car, truck, motorcycle, or pedestrian accidents, we have the experience to handle it all.
• Workplace Injuries: We assist clients who have been injured on the job, including construction accidents and other workplace-related incidents.
• Medical Malpractice: Our attorneys fight for patients who have suffered due to medical negligence or errors.
• Product Liability: If you’ve been injured by a defective or dangerous product, we can help you seek justice.
• Wrongful Death: We provide compassionate support and vigorous representation for families who have lost a loved one due to another’s negligence.

2. Personalized Approach

Every case is unique, and we treat it as such. We take the time to understand the specifics of your situation, ensuring that we build a strong case tailored to your needs. Our client-centered approach means we are with you every step of the way, from the initial consultation to the final resolution of your case.

3. Proven Track Record

Conger Law Injury Attorneys boasts a proven track record of successful outcomes. Our experienced legal team is skilled in both negotiation and litigation, ready to fight for your rights whether through a settlement or in court. Our dedication to our clients is reflected in the positive testimonials and success stories we receive.

4. No Win, No Fee Policy

We operate on a contingency fee basis, meaning you don’t pay unless we win your case. This policy ensures that everyone has Access to top-tier legal representation without the burden of upfront costs.

5. Community Commitment

We are more than just a law firm; we are active members of the Southern California community. Our commitment to community involvement underscores our dedication to making a positive impact beyond the courtroom.

Contact Us Today

Address:

16236 San Dieguito Rd Suite 4-13, 
Rancho Santa Fe, 
CA 92091, 
United States
Directions: 

Phone Number: +16195691919
 

If you’re in need of a San Diego personal injury lawyer, Conger Law Injury Attorneys is here to help. We offer free initial consultations to discuss your case and explore your legal options without any financial obligation. Let us handle the legal complexities while you focus on your recovery.

Visit our Google Business Profile for more information and to see what our clients have to say about us.