Navigating the Waters as a UK Landlord

We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support Services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or Product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications | Customer Service

The IRS has a long history of frustrating taxpayers with their confusing tax codes and you can bet that it isn’t going to stop anytime soon. While you may feel frustrated with the IRS at times, they have a very important job to and one that they are paid a good salary for. The tax code that they have to constantly study is the one that allows us to legally operate a business in this country. You would probably be surprised to know that most small businesses and people who own a home operate without any kind of tax help from the IRS! If you find yourself in need of some help, there are many tax relief experts who can help you out with your problem.tax relief

Tax law in Arizona is very complicated and tends to change frequently, so only a knowledgeable, trained person who is familiar with all of the Arizona state tax laws is best suited to assist you in your search for tax relief. The IRS is known to be very finicky when it comes to taxes and any citizen that owe any kind of taxes should have an attorney to represent them before the agency. Although the attorney may not always have a lot of knowledge in tax law, they will have a lot of knowledge when it comes to qualifying for a compromise. Many people don’t understand what a compromise is and that is because they haven’t had a chance to experience one first hand.

Tax Relief Assistance in Orlando

When you qualify for a compromise, you will end up having a percentage of your back taxes waived. This percentage is usually around 70%, although the number will obviously differ from person to person. While you may think that this is a bad deal, you shouldn’t think that it is the end of the world because if you were to default on the balance owed, the government would still be able to collect back taxes from you. Many people get scared when they hear about Arizona tax relief but the truth is that if you owe a bunch of money in back taxes, it is much better to work something out with the IRS than to allow them to take all of your property.

Tampa tax relief firm

Mortgage Companies are fighting for your Business

The mortgage industry is a highly competitive one, so it is considered wise to shop around for the best deal and let the mortgage companies fight for your business.

The mortgage industry exceeds far beyond that of the banks you see on every street corner as you head into town. Besides the banks there are the wholesale and retail lenders. Most wholesale lenders encourage the help of mortgage brokers to bring them potential borrowers.  Mortgage Broker Florida!

Most mortgage brokers on average deal with more than two hundred wholesale lenders alone. These wholesale lenders are a very diverse group, and their programs and specialties vary from lender to lender.
So if you are considering purchasing a home or refinancing your existing mortgage, don’t be afraid to shop around for the best deal. Brevard County Florida!

When shopping around for a mortgage product, don’t feel the need to keep this a secret. By letting a loan officer know your intentions, you will most likely send them the message that you don’t have time for games and that it will be in their best interest to make you their best possible offer.

With the rise of interest rates and less refinancing, the lenders are focusing more on home purchases but the inventory is low so home buyers are fighting for getting their contracts accepted while mortgage lenders are fighting for your business.