We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support Services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or Product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications | Customer Service

How to Choose a PR Agency

A PR agency works by crafting pitches and contacting press on behalf of clients. These pitches are usually sent via email to targeted press lists and followed up via phone or email. These campaigns often include media relations, which involves working with journalists and the media to produce positive press for their clients. It is the ultimate goal of PR outreach to promote positive feelings toward clients and their products or services.

Channel V Media is an award-winning PR agency

Channel V Media is an award-winning PR and marketing firm that provides a range of services to businesses. Their strategic PR and marketing planning services help translate client goals into compelling marketing messages that drive bottom-line results. Their publicity services transform business information into content for the media and audience, and create compelling storylines that inspire action.

Channel V Media has worked with more than 150 technology companies, and has extensive experience bringing international companies to the U.S. market. Their focus is on developing corporate brands and redefining market categories. They’ve partnered with companies like Innovid, Maxymiser (acquired by Oracle), Shapermint, and Albert Technologies to elevate their brands and products.

Havas PR has 30 agencies

Havas SA is a French multinational advertising and public relations company operating in more than 100 countries. It is the largest advertising group in the world and includes three main operational divisions, each of which offers a broad range of communication services. Havas is named after Charles-Louis Havas, who founded the first French press agency in 1835. The news agency was later incorporated as Societe Anonyme (plc).

Havas PR’s global network includes 30 agencies in 37 countries, employing over 1,500 PR professionals worldwide. It offers a variety of services to clients, including corporate and reputation management, consumer and lifestyle PR, technology and eCommerce PR, travel and tourism PR, issues management, crisis management, and more.

1,500 PR professionals

Havas PR is a global public relations firm with more than 1,500 PR professionals working across 30 offices in 37 countries. The agency offers a full range of services in consumer and lifestyle PR, corporate and reputation management, technology and eCommerce, government and causes, travel and tourism, and issues management and crisis management. Its clients include major international brands. It has achieved impressive results for many of its clients.

Its services range from senior counsel to insightful research to strategic communications planning. The company has over 1,500 PR professionals around the world and has clients that include 59 of the Interbrand 2013 Global Brands and 50 percent of Fortune 500 companies. It was ranked the seventh largest PR agency by Holmes Report and currently has an estimated fee income of $400 million. It is part of the WPP Group, one of the largest global communications firms.

Crafting pitches is the creative side of working at a PR agency

Working in PR agencies is more than just pitching stories. The creative side of working in this industry includes crafting pitches to get the attention of influential media members. Whether pitching a new client, selling an idea to the CEO of a big company, or telling an interesting story about your organization, you should always have a strategy in mind before you get started.

While writing pitches, PR professionals must take time to understand the norms of journalists. Pitches that do not respect the journalistic process will damage the relationship and degrade trust. To avoid this, always position your sponsor as a reliable and cooperative partner. In addition, ask the journalists tough questions and differentiate between fact and fiction. PR professionals should spend time getting to know reporters and journalists and building relationships.

Finding a PR agency that has the right expertise

When hiring a PR agency, you need to be sure that they have the experience and the knowledge to work with your business. You should also be aware of your budget so that you can compare the price ranges and find the agency that fits your needs. The agency you choose should also be transparent and provide you with a contract and creative brief. The service you receive should be worth the price, and you should look for a PR agency with a proven track record.

The best PR agencies can provide you with a variety of services to suit your company’s needs. They can help you meet your marketing objectives and ensure that your budget is maximised. They will also provide you with a full account team, so that you will be able to get help from multiple sources. This gives you a diverse perspective on your marketing strategy and fresh ideas. PR agencies will also have the experience and connections to schedule, track, and measure activities effectively.

7 Different Ways Of Burning Fat

Burning off excess fat can help you slim down and also improve your overall health. Your diet and workouts are some of the factors that can contribute to both weight and fat loss. There are various ways that you can use to burning off excess fat in your body easily and quickly. Here are 7 tips that you can implement to help with burning fat:

Learn more here,burning fat with coolsculpting

Burning Fat With Coolsculpting and Other Trends

1. Strength Training

This training involves the contraction of your muscles against resistance. Through this type of exercise,you can increase your strength and build muscle mass. Lifting weights is involved in strength training. This helps you to gain muscle in the long run. The preservation of fat-free mass can also be achieved through resistance training. This,in turn,increases the calories that are burned by your body while resting.

Strength training can be achieved by lifting weights and body-weight workouts. You can also use gym equipment for strength training. These workouts are some easy ways for you to burn excess fat. A combination of this training with aerobic exercises is ideal to help reduce belly fat.

2. Get Adequate Sleep

You can boost fat burning through retiring to bed a bit earlier. Fat burning can also be achieved by setting your alarm a little later. Prevention of weight gain can be achieved by implementing this trick.

A different sleep amount is required by everyone. Still,you need at least seven hours of sleep to take advantage of bodyweight benefits. Always ensure that you follow a regular sleep schedule. For a healthy sleep cycle,avoid caffeine intake before going to bed. You should also limit the use of electronic devices before retiring to bed.

3. Increase Your Protein Intake

An increase in metabolism happens as a result of following a high-protein diet. This helps in maintaining your muscle mass. More calories are burned by your body when you consume proteins.

Protein-rich foods also help to reduce your appetite. Consuming protein ensures that you feel full. This,in turn,cuts down on the calories you consume. Protein-rich foods help to lower the risk of belly fat. You should incorporate protein-rich foods such as eggs,seafood,and meat into your diet to help you burn fat.

4. Consuming More Healthy Fats

Increase your healthy fat intake can actually help you deal with weight gain. Healthy fats help you feel full. The digestion of fats usually takes time. They help to slow down the emptying of your stomach. This action leaves you less hungry and with little appetite.

You can eat healthy fats such as avocados,nuts,coconut oil,and olive oil to help you with fat burning. Nonetheless,you need to consume these fats wisely. Remember that fats are still high in calories. Moderation is key when consuming healthy fats. Swapping unhealthy fats for healthy fats in the way to go.

5. Boost Your Fiber Intake

You tend to fill up when you consume both soluble and insoluble fibers. This means that you won’t end up eating too much food. Foods such as vegetables and fruits have high fiber content.

Water is absorbed as soluble fiber moves slowly through your digestive tract. This keeps you fuller for a long time. Foods that contain high fiber amounts can deal with fat accumulation. High fiber intake can reduce your hunger and decrease the calories you consume.

6. Increase Your Cardio

Cardio workouts are great for your lungs and heart. Also known as aerobic exercises,cardio workouts are effective in fat burning. They can help reduce your belly fat. Running,cycling,swimming,and walking are some cardio exercises that you can perform to burn fat. These exercises can help you lose weight. An increase in muscle mass,as well as a reduction in waist circumference,can be achieved through cardio.

7. Try Intermittent Fasting

Intermittent fasting can help with both fat and weight loss. This diet pattern involves time-restricted fasting. There are various ways to go about intermittent fasting including the 5:2 diet,Eat Stop Eat,the 16/8 method,and the Warrior Diet. You can choose the intermittent fasting that fits in with your schedule. Through intermittent fasting,you can reduce your body weight and fat. When combined with resistance training,it can help preserve muscle mass.

There are lots of ways for you to go about burning fat. Shedding excess fat can help improve your overall health. Healthy habits and regular workouts are important for burning fat. You also need to make adjustments to your lifestyle.